How Insurance Providers Use Flight Data: Boosting Claims Efficiency, Smarter Risk Management & Enhanced Customer Experience

As international travel and aviation steadily recover, insurance providers are facing unprecedented challenges. Frequent flight delays and itinerary changes have made claims processes increasingly complex, while customer expectations for speed and transparency continue to rise. Policyholders now demand a seamless and reliable claims experience, yet traditional manual verification methods often result in delays and inconsistencies.
In this environment, access to real-time, comprehensive flight data has become indispensable. Powerful data solutions not only accelerate claims verification and settlement, but also help insurers manage risk and drive product innovation. Leveraging accurate aviation data is quickly becoming the only way for insurance companies to remain competitive, deliver superior customer service, and adapt to the demands of a digital, fast-paced industry.

Contents

Industry Challenges: Claims and Innovation in Travel Insurance
Introducing DataWorks
Key Applications of Flight Data for Insurers
Available Data Fields and Practical Use Cases
Seamless Integration and Technology Highlights
Free Trial and Support
Frequently Asked Questions (FAQ)
 
Flight data helps insurers improve claims processing, risk modeling, and customer satisfaction.
For insurance providers offering travel and delay coverage, accurate and timely flight data is no longer a luxury—it’s essential. From improving claims efficiency to enabling smarter underwriting and better customer experiences, aviation data now plays a critical role across the insurance value chain.

Introducing DataWorks: Aviation Data Built for Insurance

DataWorks is an advanced aviation data platform designed specifically for insurers seeking to transform claims processing and risk management. By integrating real-time global flight data, DataWorks helps insurance providers streamline operations, improve accuracy, and enhance customer experience.

Unlike traditional insurance processes that rely on manual checks and fragmented information, DataWorks offers:
Real-time flight verification for faster claims settlement
Unified data access covering global flight operations
Instant alerts on delays, cancellations, and irregularities
Scalable analytics to support dynamic risk modeling

With a broad network of partners and millions of daily data points processed, DataWorks empowers insurance companies to move beyond legacy challenges—laying a robust foundation for deeper business applications and industry innovation.

In the following sections, you will discover how DataWorks' data capabilities specifically support innovative insurance products, claims automation, risk control, and customer-centric solutions.

Use Cases for Insurance Providers

Insurance teams can leverage flight data across the full product lifecycle—from risk modeling and underwriting to claims processing and customer service. Typical use cases include:

Travel & Delay Insurance: Validate delays or cancellations using actual departure and arrival times, reducing reliance on user-submitted documentation.
Claims Optimization: Enhance operational efficiency by integrating flight status checks into claims systems, improving accuracy and reducing processing time.
Underwriting & Pricing: Use historical flight delay data to assess route-level risk and build targeted products for specific traveler types or destinations.
Customer Experience: Offer proactive updates or value-added services, such as gate changes or baggage carousel info, based on real-time data.
One long-term collaboration involves a Germany-based insurtech company, which uses DataWorks APIs to validate travel disruption claims related to delayed, canceled, or overbooked flights. Real-time and historical datasets are integrated directly into their backend, helping reduce support load and resolution times.

What Data Fields Are Available?

DataWorks provides rich, policy-relevant flight data fields, including:

Scheduled vs. Actual Departure/Arrival Times
Flight Status (delay, cancelation, diversion)
Gate Information and Changes
Baggage Claim Carousel Data
Airline and Route-Level Statistics
These fields are especially useful in verifying disruption events, building risk scores, and enhancing regulatory compliance. Fields can also be customized by policy type, geography, or insurer preference.

Easy Integration, Built for Scale
All DataWorks APIs are engineered for speed, scalability, and security. Insurers can start with standard RESTful API integration and customize fields as needed. In the future, integration via the Message Control Protocol (MCP) will further simplify access for AI and automation systems.

Whether you're launching a new insurance product, refining risk models, or optimizing claims management—DataWorks gives you the foundation to build better.

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