How Insurance Providers Use Flight Data to Improve Claims Efficiency and Customer Experience

Flight data helps insurers improve claims processing, risk modeling, and customer satisfaction.
For insurance providers offering travel and delay coverage, accurate and timely flight data is no longer a luxury—it’s essential. From improving claims efficiency to enabling smarter underwriting and better customer experiences, aviation data now plays a critical role across the insurance value chain.

Introducing DataWorks: Aviation Data Built for Insurance

DataWorks is a dedicated aviation data brand powered by VariFlight, offering structured, API-ready datasets tailored to real-world use in insurance, logistics, travel tech, and mobility. With over 20 years of expertise in flight tracking and disruption intelligence, VariFlight now serves more than 1,000 global partners—including insurance providers and claims platforms.

Through DataWorks, insurers gain access to real-time and historical flight status data that’s trusted, scalable, and built for seamless integration.

Use Cases for Insurance Providers

Insurance teams can leverage flight data across the full product lifecycle—from risk modeling and underwriting to claims processing and customer service. Typical use cases include:

Travel & Delay Insurance: Validate delays or cancellations using actual departure and arrival times, reducing reliance on user-submitted documentation.
Claims Optimization: Enhance operational efficiency by integrating flight status checks into claims systems, improving accuracy and reducing processing time.
Underwriting & Pricing: Use historical flight delay data to assess route-level risk and build targeted products for specific traveler types or destinations.
Customer Experience: Offer proactive updates or value-added services, such as gate changes or baggage carousel info, based on real-time data.
One long-term collaboration involves a Germany-based insurtech company, which uses DataWorks APIs to validate travel disruption claims related to delayed, canceled, or overbooked flights. Real-time and historical datasets are integrated directly into their backend, helping reduce support load and resolution times.

What Data Fields Are Available?

DataWorks provides rich, policy-relevant flight data fields, including:

Scheduled vs. Actual Departure/Arrival Times
Flight Status (delay, cancelation, diversion)
Gate Information and Changes
Baggage Claim Carousel Data
Airline and Route-Level Statistics
These fields are especially useful in verifying disruption events, building risk scores, and enhancing regulatory compliance. Fields can also be customized by policy type, geography, or insurer preference.

Easy Integration, Built for Scale
All DataWorks APIs are engineered for speed, scalability, and security. Insurers can start with standard RESTful API integration and customize fields as needed. In the future, integration via the Message Control Protocol (MCP) will further simplify access for AI and automation systems.

Whether you're launching a new insurance product, refining risk models, or optimizing claims management—DataWorks gives you the foundation to build better.

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