How Can Flight Data Improve Travel Experience for OTA TMC?

Looking to Improve Your Customers’ Travel Experience? Here’s How Flight Data Can Help

Enhancing journey efficiency and passenger satisfaction through data.How can travel companies better manage delays, inform passengers in real time, and build smarter support systems?

What type of flight data is most valuable, and how can you access it?

In this guide, we look at how TMCs, OTAs, and travel platforms can use real-time flight data. This can help them work better, lower complaints, and provide great customer experiences.

📚 What You’ll Learn in This Article
Why Travel Experience Matters in 2025
What Flight-Related Issues Most Impact Travel Satisfaction?
How Flight Data Helps Address These Challenges
How DataWorks Supports TMCs and OTAs
Case Study: Reducing Missed Flights by 15%
Frequently Asked Questions
Conclusion & Free Trial Access
Sources

✈️ Why Travel Experience Matters in 2025

Travelers expect more than on-time flights — they want transparency, control, and convenience. And when disruptions occur, they want immediate information.

A 2019 report from McKinsey & Company showed that companies with excellent customer experiences grow their revenue twice as fast. This means that focusing on customer satisfaction can lead to better financial results. Customers' feelings about how businesses treat them influence 70% of buying experiences, not just the product or price.

For TMCs and OTAs, delivering accurate, real-time information is no longer optional — it's a core service value.

🚧 What Flight-Related Issues Most Impact Travel Satisfaction?

Despite advancements in automation, travelers continue to face critical disruptions. These issues directly impact satisfaction and work costs for travel companies.

📈 How Flight Data Helps Address These Challenges

Flight data becomes most valuable during disruption. When integrated into travel platforms, it enables:

Real-time alerts: Push notifications for gate changes, delays, and cancellations
Disruption transparency: Inform users of the delay cause or work reason
Delay prediction support: Analyze historical trends to anticipate and plan around likely disruptions
Optimized itinerary planning: Recommend smarter connections based on real-time status
Flight comfort insight: Surface amenities data (seats, Wi-Fi, meals) during booking to improve satisfaction
These capabilities don’t eliminate disruptions, but they reduce confusion and increase passenger confidence.

⚙️ How DataWorks Supports TMCs and OTAs

1. MCP Server – Developer-Ready Aviation API Platform
MCP Server is our flagship API platform offering:
Real-time and historical flight data
1,200+ airlines and 10,000+ airports covered
Delay status, aircraft type, gate, and baggage updates
Easy onboarding, with full documentation and 100 free API calls for new users

2. Flight Status Query – Real-Time Intelligence
The Flight Happiness Query service allows:
Status tracking for departures/arrivals
Delay reason reporting
Terminal, gate, and carousel updates
Structured delivery for integration into B2B systems
Used by OTAs, ground teams, and customer support platforms globally.

3. Airline Amenities Data – Passenger-Centric Planning
Today’s passengers care about more than timing. Amenities data helps personalize trip choices:
Seat spacing, Wi-Fi, and power outlet availability
In-flight meal types, IFE options
Aircraft-specific configurations
DataWorks currently supports 526 airlines across these features.

💼 How Our Clients Use DataWorks in Practice

Travel businesses use our data in different stages of the traveler journey:

Flight data helps create smarter workflows, from sales to service.

📊 Case Study: Reducing Missed Flights by 15%

One leading OTA integrated DataWorks' APIs into their customer notification system.

Results within 3 months:

15% drop in missed connections
25% faster disruption alerts sent to travelers
12% reduction in customer support tickets
20-point NPS improvement in affected users
This demonstrates the real work and experience benefits of real-time flight data.

❓Frequently Asked Questions
Q1: What flight data types matter most for TMCs and OTAs?
A: Delay status, gate changes, baggage updates, cancellation notifications, and comfort-level amenities.

Q2: Can your API help us build smart rebooking features?
A: DataWorks does not offer rebooking logic. However, our data can help create these systems by predicting delays and monitoring availability.

Q3: How long does integration take?
A: Most developers integrate within a few hours using our clear API docs and testing environment.

Q4: Is there a free trial?
A: Yes — we offer 100 free API calls for testing purposes.

🧭 Conclusion & Free Trial Access
Whether you're serving business travelers, leisure passengers, or building the next generation of travel platforms, flight disruptions are inevitable. But uncertainty doesn’t have to be.

With DataWorks, you can:

Proactively inform travelers
Optimize journey planning
Enable smarter support
Stand out your offering
Start your free trial at DataWorks — and turn aviation data into a competitive advantage: Here

📚 Sources

McKinsey & Company, “The Three Cs of Customer Satisfaction”, 2019
U.S. Department of Transportation, Air Travel Consumer Reports, 2023
SITA, Baggage IT Insights Report, 2022
IATA, Air Passenger Market Analysis, 2023
DataWorks anonymized client usage reports